Return & Refund Policy

Shipping

How long will it take for the order to reach me?

Please refer to the order details page for estimated shipping and delivery timelines for your orders. From the time of shipping, it takes 5-7 working days for orders to reach you.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If
the package has not reached you by the expected delivery date, please write to
us at support@ccigmaalifestyle.com or WhatsApp us on 8655924831 and we will try
our best to resolve your issues.

My order has been shipped. Can I track it?

Once your order has been dispatched, you will receive a message with the details of the
tracking number and the courier company that is processing your order.

You can track the status of your package 24 hours after your order is dispatched from our
warehouse.

Returns, Refunds, Cancellations

Step 1 – Raise a return/replacement request
within 7 days from the date of delivery, if you’ve received wrong or expired
product(s).

Please raise a request at support@ccigmaalifestyle.com or WhatsApp us on 8655924831 with order and
contact details.

Step 2 – Give us 2 working days to review your
return request.

Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.

Step 4 – In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner.

Step 5 – After your product(s) is received, we
will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock
availability.

Under what conditions can I return/ replace my product?

Important: An unboxing
video is mandatory to process returns for the above cases.

Under what conditions return/ replacement requests will not be accepted?

How are returns processed?

Once you request to return a product, a pick up is organized for the item. Our courier
partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our
warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated. 

Can I cancel my order?

Please call us or WhatsApp us on 8655924831 (Mon - Fri - 11 am to 6 pm), and we will
help you in cancelling the order.

KT Professional reserves the right to cancel any order without pre-confirming
the customer at any time and may verify any order before shipping the same to
the customer that may include having a verbal or written confirmation from the
customer.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders & for Cash on Delivery orders customers will be required to
provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned
product?

We will process your refund within 7 business days in case of cancellation of an order.
In case of returns, we will refund the money after the product has been
received by our warehouse and post completion of quality check. Please note,
this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

You can return any individual product from your order, provided it is eligible for
returns, within 7 days of delivery.

Please note:

Combo products must be returned as a complete set. Single items from a combo cannot be returned.